Using SNAPmobile Android

Logging into the App App Permissions Contacts Screen Place and Receive a Call Voicemail Screen Chat and SMS Call History More Screen

SNAPmobile Android is a softphone with portal capabilities including a SIP softphone, contact management, answering rule management, extension dialing, visual voicemail, presence, and call recording.

This article is a comprehensive guide to logging into SNAPmobile Android for the first time and utilizing its features.

Logging into the App

1. Using an Android device, tap on the Play Store and search for "SNAPmobile". Tap Install to start installing the app.

2. Users are prompted for a HOST/ID the first time the app is opened, or anytime the user logs out.

Type in the server's hostname "ntinet" Tap OK to continue.

3. Next, type in the user's login name and their password. These are the same credentials that access the Manager Portal via web.

App Permissions

The Android app requests the following permissions to ensure the app is fully functional:

User's Device Settings

If a permission is not granted, it can be altered later within the device settings. Depending on the device, the screen may not look like the example below, but there should be a list of installed apps and "settings" for those apps. Toggle the permissions on and off as needed.

Notifications allow incoming phone calls and SMS messages to display on the device (while the app is running).

Lock Screen Appearance (found under the device's notification settings) enables privacy when needed. If message previews are turned off ("hide content"), then the device will display a notification from the name of the app, and nothing more. If message previews are turned on ("show content"), the app will send a notification that includes the beginning of the message.

Contacts Screen

The Contacts screen is the default home screen on the SNAPmobile Android app. Users can dial internal extensions and external phone numbers here. When a new contact is added in the app, it will sync with the portal immediately (may require a web refresh).

Place and Receive a Call

Place a call on almost any screen in the app by selecting a contact or manually typing in the number via the dial pad.

When the app is running, incoming calls display as a notification at the top of the device's screen.

Tap on the green phone icon to answer the call and tap on the red reject button to decline the call.

While actively in a call, there are the standard functions (speaker, mute, hold, end call) and additional DigiCloud PBX features (record the call, transfer, add a call, switch phones).

Voicemail Screen

The Voicemail screen syncs with the portal and displays all available voicemails. Filter by new, saved, or trash.

Chat and SMS

The Chat and SMS screen displays all available SMS conversations. Tap on a conversation to view more information. Chats are organized chronologically; the latest reply moves the entire conversation to the top of the list.

Call History

The Call History screen displays the user's inbound, outbound, and missed call history.

More Screen

The More screen (3 horizontal lines) includes profile settings, answering rules, greetings, settings, the app's "about" information, and the log out button.

Please note the following options available under Settings:

A Mobile Number can be entered here. If so, then select whether the Default Calling Method should use SNAPmobile (use the SIP softphone), use the mobile phone (best for areas with poor data connectivity), or to be asked every time a number is dialed.

Known Limitations

The agent must be added to the call queue by "user" rather than by "phone" (device) in order to have the ability to log in and out of queues in the WebPhone and in SNAPmobile apps. If the user was added by "phone" then they can only log in or out of queues using the Portal's Call Center page (or star codes #51 to log-in and *52 to log-out).